At ComMarker, we know that sometimes things don’t go as planned when you’re making a purchase or managing your order. To help you navigate through common issues, we’ve created this guide to answer the most frequently asked questions about payments, discounts, refunds, and more. Whether you’re a new or returning customer, this blog post will help you resolve any issues quickly and easily.
1. Can I Get a Discount If I Already Own a ComMarker Laser Machine?
If you’re already a proud owner of a ComMarker laser machine, you’re eligible to participate in our Trade-Up Program. This program offers exclusive discounts on new ComMarker products, and the best part is, you don’t need to return your old machine!
The amount of your discount will depend on the model you currently own. For full details, visit our Trade-Up Program page or contact us at [email protected] for personalized assistance.
2. What Should I Do If My Credit Card Payment Is Declined?
If you see a “payment declined” message when trying to pay with a credit card, it’s often due to your bank’s security measures. To resolve this:
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Contact your bank directly to lift the restriction.
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Once lifted, your payment should go through successfully.
Feel free to contact us if you continue to experience issues!
3. Why Is the Interest on My Klarna Payment Higher Than Expected?
Klarna uses your individual credit profile to determine the most suitable payment plan, and they set the interest rates based on that. Since this process is outside of ComMarker’s control, the interest rate may vary from what you expected.
For more details, please reach out to Klarna directly for assistance.
4. Why Is Klarna Saying My Country Is Not Supported for Payment?
Currently, Klarna payment is available in select countries. If you’re receiving a message saying your country is not supported, don’t worry! We’re here to help.
Please contact us at [email protected], and we’ll provide alternative payment options or assist you in any way we can.
5. I Received a Coupon Code, But I Can’t Use It. Why?
If you’re unable to use your coupon code, it’s likely because:
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The coupon has expired.
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The coupon has already reached its usage limit.
Simply send us your coupon code at [email protected], and we’ll help resolve the issue. We can verify its status and provide a new code if necessary.
6. In Which Currency Will I Be Charged for My Order?
ComMarker shows prices in either USD or your local currency, depending on where you are located. However, if the price is displayed in your local currency, it will be converted to USD at checkout based on the current exchange rate. Your bank card will then be charged in USD.
7. How Can I Request a Refund?
If you wish to request a refund, please contact us directly at [email protected]. Please note that if you initiate a dispute through your bank or credit card provider, it could significantly delay the process—sometimes taking up to 30–60 days.
To expedite the refund, we recommend reaching out to us directly.
8. I Purchased an Item That Has Not Been Shipped Yet. How Can I Exchange It?
If you need to exchange an item that hasn’t been shipped yet, just contact us at [email protected]. Let us know which item you would like to exchange, and we will guide you through the necessary steps to complete the process.
9. What Should I Do If I Exceed My Card’s Daily Transaction Limit?
If you’ve reached your card’s daily transaction limit and can’t complete your payment, you can:
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Contact your bank to request a temporary increase in your transaction limit.
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If this isn’t an option, don’t worry! Reach out to us at [email protected], and we’ll provide you with further instructions to help you complete your payment.
Need Help? We’re Here for You!
If you have any other questions or issues not addressed in this blog post, don’t hesitate to reach out. Our team is always ready to assist you!
Email us at: [email protected]
Thank you for choosing ComMarker! We hope this FAQ guide helps make your purchasing experience smooth and hassle-free.
